Terms of Service

Lenera AI, Inc. provides an AI-powered corporate video creation platform that enables businesses to produce professional training, onboarding, and internal communications videos using AI-generated narration and visuals (the "Service"). The Service is provided via www.lenera.ai and related domains.

To use the Service, you must create an account by providing accurate and complete information. You are responsible for: (a) maintaining the confidentiality of your account credentials; (b) all activities that occur under your account; and (c) notifying us promptly of any unauthorized access. We may require email verification or multi-factor authentication.

We offer a one-time free trial of 14 days with 5 credit-minutes of video generation. No credit card is required to start the trial. The trial does not automatically renew or convert to a paid subscription. At the end of the trial period, your account will remain active as a free account with no further credits until you choose to subscribe to a paid plan. Trial access is one-time only and cannot be restarted once the trial period has ended. We reserve the right to modify trial terms at any time. We may terminate or downgrade free or inactive accounts that have had no activity for 90 consecutive days, following 14 days' prior notice to the email address on file.

You must be at least 18 years of age and able to form a binding contract to use the Service. The Service is intended for business use only. By using the Service, you represent that you meet these requirements.

Subject to these Terms and your timely payment of applicable Fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service solely for your internal business purposes during the Subscription Term.

Subject to full payment of all applicable Fees and your compliance with these Terms (including the Acceptable Use Policy), you own the AI-generated video output produced by the Service using your Customer Content ("AI Output"). AI Output is the Layer 3 output of our three-tier intellectual property model: it incorporates Layer 1 third-party AI assets (principally licensed from D-ID Ltd.) and Layer 2 Lenera AI platform elements, each of which remains subject to their respective owners' terms. To the extent any of our intellectual property is embedded in AI Output, we grant you a perpetual, worldwide, royalty-free licence to use that embedded IP solely as part of your AI Output.

You may use AI Output to: (a) train, onboard, and communicate with your employees, students, clients, or other authorised recipients; (b) edit, adapt, or modify AI Output for your own internal purposes; (c) reproduce and display AI Output in the normal course of your business; and (d) distribute AI Output to third parties in the ordinary course of delivering your products or services, provided such distribution does not constitute a resale of the Service.

You may not: (a) claim that AI Output was produced without AI assistance when presenting it as human-created work; (b) use AI Output to train, fine-tune, benchmark, or improve any AI model, including internally developed models, without our prior written consent; (c) sublicence or commercialise AI Output in a manner that constitutes a resale or redistribution of the Service or a competing AI video platform; or (d) use AI Output in any manner that violates D-ID's Terms of Service governing use of avatar-rendered content embedded in the output.

Customer ownership of AI Output is conditioned on continued compliance with these Terms and the terms of our underlying technology providers, including D-ID Ltd. Material changes to third-party licence terms will be communicated to you with reasonable advance notice. If a change to a provider's terms materially restricts your use of AI Output, you may terminate your subscription in accordance with Section 11.

Enterprise plan customers may add multiple users to an organization workspace, subject to the seat count specified in their Order Form. Enterprise organizations include admin and member roles, which govern what actions each user may perform within the shared workspace. Starter and Pro plans are single-user plans and do not include organization or multi-seat features.

"Customer Content" means scripts, documents, images, audio, branding assets, and any other materials you upload to or create within the Service. You retain all ownership rights in Customer Content.

You grant us a limited, non-exclusive license to host, process, and use Customer Content solely to provide the Service to you, including to render AI Output, perform quality assurance, provide customer support, and fulfil our security and compliance obligations. We will not use Customer Content to train general-purpose AI models or share it with other customers.

By uploading Customer Content, you represent and warrant that: (a) you own or have all necessary rights to the content; (b) the content does not infringe any third-party intellectual property, privacy, or publicity rights; (c) the content complies with applicable law; and (d) you have all necessary consents from individuals depicted, named, or described in the content.

We have no obligation to pre-screen, monitor, or review Customer Content or AI Output. We reserve the right (but assume no duty) to remove or disable access to content that, in our reasonable determination, violates these Terms or applicable law. Exercise of this right does not create any liability for failure to remove content.

Subscription plans and pricing are available at www.lenera.ai/pricing. We may change pricing with thirty (30) days' prior notice. Price changes take effect at your next renewal.

All Fees are due and payable in advance before the applicable subscription period commences. Starter and Pro plans are available on monthly or annual billing. Monthly subscription Fees are charged at the start of each monthly billing cycle. Annual subscription Fees are billed upfront for the full year at the applicable annual rate. For Enterprise customers, billing terms are set forth in the applicable Order Form. You authorise us (or our payment processor, currently Stripe, Inc.) to charge your payment method on a recurring basis for your selected plan. All Fees are non-refundable except as expressly stated in Section 5.6 of these Terms.

Fees are exclusive of all applicable taxes. You are responsible for all taxes arising from your use of the Service, excluding taxes on our net income.

Each subscription plan includes a monthly credit allowance: Trial (5 credits, one-time), Starter (30 credits/month), Pro (100 credits/month), Enterprise (custom). Credits reset monthly on your billing anniversary. Credits do not carry over to the next month unless otherwise stated in an Order Form. When your credit balance reaches zero, video generation is paused until the next reset or plan upgrade. No overage fees apply. If you exhaust your monthly credits, video generation will pause until the start of your next billing cycle or until you upgrade your plan. No overage charges apply. AI Output is generated by automated systems and may contain errors, inaccuracies, or omissions. You are responsible for reviewing all AI Output before use, particularly in regulated, high-stakes, or safety-critical contexts. Lenera AI makes no warranty that AI Output is accurate, complete, or suitable for any particular purpose.

If payment fails and is not remedied within five (5) days of notice, we may suspend your account. We will notify you before suspension. Accounts suspended for thirty (30) or more consecutive days for non-payment may be terminated and Customer Content permanently deleted without further notice.

All Fees paid for any subscription period are non-refundable once that period has commenced. No refunds are issued for partial periods, unused features, unused credits, or early cancellation of an annual subscription. The sole exception is where we terminate the Service for reasons other than your breach, in which case we will refund a pro-rata portion of prepaid Fees for the unused remainder of the then-current subscription period. Where applicable law requires a different minimum refund right, that statutory minimum applies.

The Service is built on two categories of intellectual property. First, Lenera AI's own platform IP: all application code, APIs, templates, storyboard logic, rendering compositions, prompt engineering, AI orchestration systems, documentation, and all improvements and derivatives thereof. Second, third-party AI assets licensed (not owned) by us — primarily from D-ID Ltd. — including avatar libraries, likenesses, animation models, and rendering infrastructure. These Terms grant you no right, title, or interest in either category beyond the limited licences expressly set out in Section 2.

D-ID Ltd. owns the avatar library, likenesses, animation models, and rendering technology embedded in the Service. Our licence from D-ID does not transfer to you — your use of AI Output incorporating D-ID avatar content is also subject to D-ID's Terms of Service, which prohibit use of avatar technology to defame, harass, or endanger individuals or to violate applicable law. The Service integrates with the following AI subprocessors: DeepSeek (script generation and voice synthesis), Google Cloud TTS (voice synthesis), and D-ID (avatar generation and video rendering). These providers retain ownership of their respective AI model IP; they do not claim rights in outputs generated using their models, but their usage policies apply to your use of the Service. We will notify you of material changes to integrated AI providers.

Any suggestions or ideas about the Service ("Feedback") you share with us may be used for any purpose without compensation. Feedback is distinct from Customer Content — providing it does not affect your ownership of Customer Content or expand our rights beyond Section 4.2.

Lenera AI, Inc. and our logos are our trademarks. You may not use them without our prior written consent. All other marks are the property of their respective owners.

AI Output is generated by artificial intelligence and may contain inaccuracies, errors, biases, or omissions. AI Output does not constitute professional advice (legal, medical, financial, or otherwise) and must not be relied upon as such. You are solely responsible for reviewing, validating, and verifying all AI Output before any use, publication, or distribution. Any decisions you make based on AI Output are made entirely at your own risk. We expressly disclaim all liability for any harm, loss, or damage arising from your reliance on AI Output without independent verification, and your use of AI Output constitutes your representation that you have independently reviewed and validated it. AI Output is generated algorithmically and may resemble or be similar to existing third-party content. We make no warranty that AI Output is original, unique, or non-infringing of any third-party intellectual property rights, and you assume all risk associated with the use, publication, or distribution of AI Output.

You shall not use the Service to generate: (a) synthetic media of real people without their consent; (b) misleading or deceptive content designed to manipulate; (c) content that constitutes disinformation; (d) content that discriminates against individuals based on protected characteristics; or (e) content that would violate applicable deepfake laws.

We may use aggregated, anonymized usage data and technical metrics to improve the general performance of the Service. We will not use your specific Customer Content or AI Output to train general-purpose models that are made available to other customers without your explicit consent.

If you operate in a regulated industry (including healthcare, financial services, insurance, legal, government, or education) or use AI Output in any professional context, you are solely responsible for independently ensuring that your use of the Service and any AI Output complies with all applicable laws, regulations, professional standards, and licensing requirements. We make no representation that the Service is suitable for regulated use cases or that AI Output meets any regulatory or professional standard. Do not rely on AI Output as a substitute for professional, regulatory, or compliance advice.

These Terms are effective until your subscription or account is terminated.

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. You will continue to have access to paid features until the end of the paid period.

We may suspend or terminate your account: (a) immediately for breach of Sections 3 or 10.2; (b) upon fifteen (15) days' notice for any other reason; or (c) immediately upon your insolvency or bankruptcy.

Upon termination: (a) your license to use the Service terminates; (b) you must cease all use of the Service; (c) we will make your Customer Content available for export for thirty (30) days following termination, after which it will be permanently deleted without further notice — you are solely responsible for exporting your data within this window and we have no liability for data lost after expiry of this period; and (d) Sections 3, 6, 7, 10.1, 12, 13, and 14 survive termination.

These Terms (and any applicable Order Form, DPA, or MSA) constitute the entire agreement between you and us regarding the Service and supersede all prior agreements.

We may update these Terms from time to time. We will notify you by email or in-app notice at least fourteen (14) days before material changes take effect. Continued use of the Service after the effective date of the revised Terms constitutes your binding acceptance of those changes. If you do not agree to the revised Terms, your sole remedy is to stop using the Service and cancel your subscription before the effective date.

You may not assign your rights under these Terms without our written consent. We may assign our rights in connection with a merger, acquisition, or sale of assets.

If any provision is unenforceable, it shall be modified to be enforceable. Failure to enforce a right is not a waiver. These Terms do not create third-party beneficiary rights.

You may not use the Service in violation of U.S. export laws or economic sanctions programmes. You represent that you are not listed on any U.S. government denied-party list and are not located in a comprehensively sanctioned jurisdiction.

For legal, support, privacy notices: support@lenera.ai.