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Cookie Policy

1. What Are Cookies

Cookies are small text files placed on your device by websites you visit. They are used to make websites work efficiently, to remember your preferences, and to provide information to website operators about how their site is being used.

2. How We Use Cookies

Lenera AI uses cookies and similar technologies on lenera.ai for the following purposes:

2.1 Strictly Necessary Cookies

These cookies are essential for the platform to function. They enable core features such as login sessions, security, and page navigation. These cookies cannot be disabled.

Examples: Session authentication tokens (via Clerk), CSRF protection tokens, load balancer cookies.

2.2 Analytics and Performance Cookies

These cookies collect information about how visitors use our website, which pages are visited most often, and whether users encounter error messages. We use this information to improve how our website works. These cookies are only placed with your consent.

Providers: PostHog, Google Analytics 4.

Data collected: Page views, session duration, click paths, device type, approximate geographic location (from IP address). Your full IP address is anonymised before processing where supported by the provider.

2.3 Marketing and Preference Cookies

These cookies may be used to deliver content and advertisements that are more relevant to your interests. They may be set by us or by third-party providers. These cookies are only placed with your consent.

Providers: ActiveCampaign (email marketing CRM, for existing contacts only).

3. Consent Management

When you first visit lenera.ai, a cookie consent banner will ask you to choose which categories of cookies you accept. You may withdraw or change your consent at any time by:

  • Clicking the "Cookie Preferences" link in the footer of our website;
  • Adjusting your browser settings (see Section 4 below); or
  • Sending a "Do Not Sell or Share My Personal Information" request to support@lenera.ai (California residents).

We honour the Global Privacy Control (GPC) signal. If your browser or extension sends a GPC signal, we will treat this as an opt-out from analytics and marketing cookies for that session.

4. Managing Cookies in Your Browser

Most browsers allow you to refuse or delete cookies. Please note that disabling all cookies may affect your ability to use certain features of our platform. Links to browser cookie settings:

  • Chrome: chrome://settings/cookies
  • Firefox: Options → Privacy & Security → Cookies
  • Safari: Preferences → Privacy → Cookies
  • Edge: Settings → Cookies and site permissions

5. Third-Party Cookies

Some pages on our website may include content from third-party providers that set their own cookies. We do not control these cookies. Please refer to the privacy notices of the relevant third parties for more information.

6. Cookies We Set: Reference Table

Cookie Name
Provider
Category
Duration
Purpose
Session token
Clerk
Strictly Necessary
Session
Maintains authenticated user session
__cf_bm
Cloudflare / Vercel
Strictly Necessary
30 min
Bot management and security
_ga
Google Analytics
Analytics
2 years
Unique visitor identification
_ga_[ID]
Google Analytics
Analytics
2 years
Session tracking
ph_[key]
PostHog
Analytics
Up to 13 months
UX analytics and session replay
ac_[key]
ActiveCampaign
Marketing
Varies
Email marketing attribution (existing contacts only)

7. Changes to This Policy

We may update this Cookie Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised "Last Updated" date. Continued use of lenera.ai after changes are posted constitutes acceptance of the updated policy.

8. Contact

If you have questions about our use of cookies, please contact us:

support@lenera.ai

Last updated: 2026-08-21